We understand that choosing to shop with Green Hands means you've placed a great deal of trust in us. Naturally, you want your personal information to be handled with care. To reassure you that we take our responsibility to protect your personal information seriously, this Privacy Policy explains what type of information we collect and how we use it. We collect information directly from you, for example when you visit and browse our websites, register for our services, use our apps, make purchases using our services and when you communicate with us. Occasionally, we also receive information from third parties, for example to help us better understand our Customers. However, this Privacy does not cover any third-party websites, apps or services you use or access from our websites, apps, or services.
This information is collected in connection with the following:
1. Customer registration
When you register with us, we ask for your title, name, contact number, email address, and account login details (username and password). We store this information to make your experience easier, so you don't need to re-enter your details each time you place an order.
2. Processing orders
If you place an order, we hold information about the timing and location of your delivery to help us effectively manages resources to fulfill your order and plan our drivers' best delivery route. We'll also ask you for payment details in order to process your payment.
3. Your feedback
When we contact you or you take part in competitions, surveys, or questionnaires about our products and services, we may collect your feedback and contributions. This includes direct messages you may send us through social media channels. We do this in order to improve and enhance our products and services.
4. Purchases
We keep a record of your purchases with us (for example, what you bought and when) and how you browse and engage with our websites and apps. This helps us decide which products, services and promotions may be relevant for you. It also helps us to improve your experience, assist you more efficiently if you have any questions or concerns about your order, and to promote certain products, services, and offers.
5. Your communication with us
We also keep a record of any email correspondence you send us. This helps us provide you with better customer service, and to improve the experience of our customers overall. Telephone calls made to and from the Contact Centre will be recorded for quality, training and monitoring purposes.
Note: All the information collected are used only for business purpose and shall not be used for any other purpose or shared with any other people/ organization.If you have any additional questions or require more information about our Privacy Policy, do not hesitate to contact us.